I arrived via tow truck, he puled the car in and diagnosed the problem, fuel pump. He began to make phone calls for the part. He shuffled around his schedule and squeezed me in. I was driving away 2 1/2 hours later. As he talked on the phone or spoke other customers, I heard him say Please, Thank You, Sir, Ma'am. Polite. To the point. A straight shooter. I'm impressed!